A DOMACILIARY care provider in Basingstoke has been rated as “good” by the Care Quality Commission (CQC) after its recent inspection. All Care LTD, based in Basing View was inspected by the health care watchdog in May to see how its services are provided to the 289 people in Basingstoke and Deane who require its support.

The group aims to provide personalised care for individuals in their own homes, and help people with a range of illnesses from suffering with dementia to being physically disabled.

The inspectors found that the 105 employees who carried out domiciliary care were proud to work for All Care and took pride in the service they were providing.

The report said: “People were treated as unique individuals and experienced care and support that reflected their wishes.

“If the provider through their needs assessment identified that people’s care required more time to be delivered safely or that people’s needs had changed, they promptly addressed this with the commissioners.

“Wherever possible people were involved in making decisions about their care. When people required support with their care planning, the registered manager consulted their relatives, social workers and the commissioners of their care.”

The report continued: “Staff had developed warm and caring relationships with people and knew about people’s needs and the challenges they faced.”

The service provided by the Basingstoke branch of All Care was rated as “good” across all five sections of the CQC report.

The report also praised the group’s registered manager, Emma Holton, for creating a transparent culture to the service her employees carry out.

The report added: “The registered manager understood their duty to be open and honest when things go wrong. We reviewed an incident where the registered manager had investigated concerns raised by a person’s relative, acted upon them and apologised.

“People were treated with kindness and compassion in their dayto-day care by staff who responded to their needs quickly

“Staff promoted people’s dignity by treating them as individuals and respecting their diversity. Staff took time to listen to people and make sure they understood their wishes.”